Cancellation and Refund Policy

1. Cancellation:

• Customers can cancel their orders before the item is shipped. Once the item is shipped, the order cannot be canceled.

• If the cancellation is initiated by the seller due to unforeseen circumstances, a full refund will be issued for prepaid orders.

2. Refund:

• Customers can request a refund within 14 calendar days of receiving the goods.

• Items must be returned in their original condition and packaging.

• Refunds will be processed within 5-7 business days after the returned item is received.

3. Exceptions:

• Certain items, such as personalized or custom-made products, are non-returnable and non-refundable.

• If the item is damaged or defective, customers can request a replacement or refund.

4. Return Process:

• Customers should contact customer service to initiate the return process.

• A return shipping label will be provided, and the customer is responsible for the return shipping cost unless the item is defective.

• Once the returned item is received and inspected, the refund will be processed.

5. Contact Information:

• For any questions or concerns regarding cancellations and refunds, customers can reach out to our customer service team at support@glossen.shop.